Refund policy

Faulty, damaged or incorrect items

Please check your order when it arrives. If an item is faulty, damaged in transit, or not what you ordered, email info@ericsgeekery.com.au with your order number and a photo of the problem. We'll arrange a repair, replacement or refund, and cover any return postage. This applies to all items, including personalised and sale items. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

Change of mind

You can request a change-of-mind return within 30 days of receiving your item. To be eligible:

• the item must be unused, in the same condition you received it, and in its original packaging
• you'll need your order number or proof of purchase
• return postage is at your cost (we recommend a tracked service)

To start a return, email info@ericsgeekery.com.au. Please wait for us to confirm your return before sending anything back.

Not eligible for change-of-mind returns

• Personalised or custom-made items, including debossed or colour-inlay text, and products made from photos you upload (such as Glow Stub lithophanes)
• Items bought on sale
• Gift cards

These exclusions don't affect your rights if an item is faulty.

Refunds

Once we've received and inspected your return, we'll email you to let you know whether it's approved. Approved refunds are made to your original payment method within 10 business days, and your bank may take a few extra days to process them. Change-of-mind refunds cover the price paid for the returned items.

Exchanges

The quickest way to get a different item is to return the original once it's approved, and place a new order.